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What are your hours?Winter hours (November - April) 8 till 8 till April ; 7 days a week Summer hours (June - September) 9am - 4pm ; 7 days a week
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Where are you located?We are in the heart of the village, in the Sun Peaks Lodge.
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Are dogs welcome in the store?Absolutely!
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Do you have parking?The closest free public parking lot is P3 (in front of the Village Day Lodge).
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What is the return and exchange policy?All receipts must be presented in order to complete the refund. We do not accept returns on ski boots. After 30 days there will be no returns due to size, fit or selection complaints. Returns are only accepted if merchandise is returned with original tags attached and packaging intact No returns if there is evidence of wear, misuse or alterations. No returns on swimwear, first-layer clothing, or headwear (including but not limited to helmets, toques/hats, and balaclavas) ALL SALE ITEMS ARE FINAL.
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Do you sell gift cards?Yes! They can be purchased in-store or online.
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Where can I buy lift tickets?They can be purchased on the Sun Peaks Resort website, or at guest services located in the Village Day Lodge.
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What is the difference between recreational and performance equipment?Recreational Skis: basic rental skis, ideal for beginners and those learning to ski. They offer an easy, comfortable ride. Performance Skis: designed for those with some skiing experience who seek more stability and better performance on the slopes.
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Do you rent winter clothing?Yes! We have winter jackets and pants in a full range of sizes.
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Are there any discounts available?Book your rental online and receive 10% off!
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Can I keep my rental skis if I’m not skiing every day?Yes, you can keep the rental skis even if you’re not skiing every day. If you have an Alpine Peaks Card, which allows you to ski for 3 or 5 days, you can rent the equipment for a longer period to accommodate rest days between your ski days. Simply show us your proof of purchase for the Alpine Peaks Card, and you’ll only be charged for the days you actually ski. Example: If you’re staying for a week and have a 3-day Alpine Peaks Card, planning to ski on Monday, Thursday, and Sunday, you can keep the equipment for the entire week but will only be charged for 3 days of rental.
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What do I need to bring when picking up rental equipment?Please come with a credit card that you can leave on file as collateral. This does not have to be the same card that is used to pay for the reservation. Bring the socks that you will wear while you are on the hill, and any insoles or orthotics you would like to wear so we can get you into the best-fitting boots.
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Can I switch rental equipment during my rental period?Upon pick up and the initial fitting process, our staff will do their best to equip you with the most appropriate and best-suited gear; but if you have any discomfort on the hill we will gladly swap it for you.
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Do you offer insurance?Yes. For an additional $4 per person per day, you can purchase equipment insurance. It covers any wear and minor damage to the gear. It DOES NOT COVER loss or theft. We also offer injury insurance for $5 per person per day. If you hurt yourself during your time on the hill and are unable to continue riding for the rest of your rental duration, bring your doctor's note from ski patrol and we will honour a full refund on your rental.
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What happens if I damage or break my rental equipment?If you did not opt for our insurance, then you will have to cover the cost of repair or replacement of the equipment.
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How does the demo program work?We recommend trying skis before you buy them, which is why we offer a demo program for all our stock. You can test-drive different pairs and exchange them as many times as you like throughout the day. Once you’ve chosen a set you love, we’ll apply up to two days of the demo cost towards your final purchase, as long as you provide proof of receipts.
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Do you offer delivery services for rental equipment?We are happy to deliver your gear if you are staying outside of walking distance of the village. Deliver gear (already fitted) to any location +$20 Deliver gear and private fitting +$100
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What should I bring to a boot fit?Please wear or bring appropriate ski socks (we also have some for fitting use). Bring any custom orthotic insoles that you would like to wear while skiing. Bring your current skis so we can adjust your bindings to your new boots. Bring your old ski boots so you have a comparison to how the new ones fit. We recommend that you wait at least 24 hours after flying before getting ski boots fitted, as you must allow time for any swelling in the feet, ankles and legs to reduce.
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How often should I replace my ski boots?After about 100 days of skiing, the liners in your boots will start to pack out and deteriorate. However, the exact timing can vary from person to person. If you're unsure whether it's time to upgrade, we’re happy to provide advice.
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How should my ski boots feel?add video
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How long does a boot fitting take?Every fitting is different depending on how much customization is required. Allow between 20 minutes to 1.5 hours.
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Do I need to book an appointment?No. Come in whenever best suits you and there will be a boot fitter at the shop to help you.
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If they need adjusting once I have skied on them can I come back in?Yes. We offer a variety of boot-fitting solutions, and will always ensure your ski boots are the right fit for you.
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Can you custom fit my boots if I bought them in a different store?We will absolutely custom fit your ski boots, even if you bought them at another store. We care about your skiing experience—not where you bought your boots. If your ski boots are uncomfortable, bring them in!
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What do you offer?Our service list can be found here.
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How often should I tune my skis/snowboard?Your bases will start to turn white and look dry when they need to be waxed. We also recommend having your edges tuned after every 10 days of riding. Factors such as snow conditions and your skiing/riding style can affect how often tuning is needed.
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How long does it take?Drop your skis or snowboard off with us when you have finished riding for the day, and it will be ready for you to pick up the next morning! (There are some exceptions to this when the equipment needs major repair. Bring your gear into the store for a free assessment if you are concerned.)
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What are the benefits of waxing and tuning my skis?Improved Performance: Regular waxing and tuning ensure your skis glide smoothly, providing better speed and control on the slopes. Enhanced Safety: Properly tuned edges offer better grip, especially on icy or hard-packed snow, reducing the risk of accidents. Prolonged Equipment Life: Routine maintenance prevents rust and damage, extending the lifespan of your skis.
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What brands do you carry?All the best ones! Take a look.
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Do you sell used equipment?We do sell our old rental equipment, and at the very end of the season we sell our demo ski setups.
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How do I make a warranty claim?Please complete the form at the bottom of the home page, or contact mikesporties@gmail.com with a proof of purchase, description of the fault and photos of the product. You can expect a response from Mike within 72 business hours. Response times from the manufacturer vary.
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