Question 1

What are your hours?

Accepted Answer

Winter hours (November - April) 8 till 8 till April ; 7 days a week

Summer hours (June - September) 9am - 4pm ; 7 days a week

Question 2

Where are you located?

Accepted Answer

We are in the heart of the village, in the Sun Peaks Lodge.

Question 3

Are dogs welcome in the store?

Accepted Answer

Absolutely!

Question 4

Do you have parking?

Accepted Answer

The closest free public parking lot is P3 (in front of the Village Day Lodge).

Question 5

What is the return and exchange policy?

Accepted Answer

All receipts must be presented in order to complete the refund.

We do not accept returns on ski boots.

After 30 days there will be no returns due to size, fit or selection complaints.

Returns are only accepted if merchandise is returned with original tags attached and packaging intact

No returns if there is evidence of wear, misuse or alterations.

No returns on swimwear, first-layer clothing, or headwear (including but not limited to helmets, toques/hats, and balaclavas)

ALL SALE ITEMS ARE FINAL.

Question 6

Do you sell gift cards?

Accepted Answer

Yes! They can be purchased in-store or online.

Question 7

Where can I buy lift tickets?

Accepted Answer

They can be purchased on the Sun Peaks Resort website, or at guest services located in the Village Day Lodge.